About the CTC user accounts

A CTC account is required to use the HIVE services and applications. An email address and password must be established or provided by an organization which owns a subscription for HIVE. Most users will already have been provided an account to use and will have received either the specific username and password or an email with an account activation link.

• Log out or lock the desktop when away from the workstation.
• Use strong passwords containing punctuation (!$%&), numbers, letters and mixed cases.
• Do not use passwords from other accounts.
• Do not share account information.
• If account information must be shared (for example: tech support), use a new password.

1. A welcome email will be sent to the email address specified as the account username. Click the link in the email to complete the process.
2. A log in screen will open in the web browser. Enter the username (email) and temporary password (if provided).
3. Enter a new password following the best practices.
4. Confirm the new password by typing it again.
5. If successful, a message will indicate that the new password has been set.
6. Close the browser and find the HIVE CMS application in the Windows Start Menu.
7. Use the credentials from the previous steps to log in to the application.

1. Find the HIVE CMS application in the Windows Start Menu (or on the desktop) and run it.
2. A log in screen will appear. Enter the email address and password associated with the account.
3. Type the password for the account and click “Sign In”

This function can be used to change a password as well.

1. If not logged out already, log out of the application by clicking the username in the upper-right and choose “Sign Out”.
2. When the Sign In dialog appears, enter the email address for the account.
3. Click “Forgot Password”. A message stating “We’ve just sent you an email to reset your password” will be displayed.
4. Check the email account for an email from hive@ctcsoftware.com. This may take up to 15 minutes, depending upon your company’s email service. If it does not arrive, check the spam folder in the email program.
5. Click the link in the email. It will open using the system’s default web browser.
6. Follow the prompts to specify a new password.
7. Upon successful change, go back to the Sign In screen for the CMS application and enter the new password.